Question 1

Where are you located?

Accepted Answer

Atrium Health Mercy is located in Charlotte, NC at 2001 Vail Avenue, 28207. Our facility serves individuals throughout the NC area and welcomes clients from across the country. We're committed to providing accessible, high-quality treatment in a supportive environment. For detailed directions, parking information, or if you need help with transportation arrangements, please contact us and our admissions team will assist you.

Question 2

How do I start treatment or get admitted?

Accepted Answer

Starting treatment at Atrium Health Mercy is simple and confidential. First, call our 24/7 helpline at +1 (614) 818-5397 to speak with an admissions specialist. We'll conduct a brief, confidential assessment to understand your needs, verify your insurance coverage, answer all your questions, and schedule your admission date. The entire process typically takes 24-48 hours from first contact to admission, though we can expedite for urgent situations. Don't wait - reaching out is the hardest and most important step. Our compassionate team is here to help you begin your recovery journey. Call +1 (614) 818-5397 now for immediate, confidential assistance.

Question 3

What types of treatment programs do you offer?

Accepted Answer

Atrium Health Mercy offers hospital inpatient detoxification, hospital inpatient/24-hour hospital inpatient, detoxification. Our comprehensive approach addresses substance use disorders through evidence-based treatments tailored to your individual needs. We provide 12-step facilitation, brief intervention, cognitive behavioral therapy, among other proven therapeutic methods. Whether you need intensive 24/7 support or flexible outpatient care, we'll work with you to determine the right level of treatment for your situation. Call +1 (614) 818-5397 to discuss which program is best suited for your recovery journey.

Question 4

How quickly can I start treatment?

Accepted Answer

Many people can begin treatment at Atrium Health Mercy within 24-48 hours of initial contact. The exact timeline depends on factors like insurance verification, bed availability (for residential programs), and completion of the assessment process. We understand that when you're ready for help, timing is critical. Our admissions team works efficiently to expedite the process while ensuring we have all necessary information to provide you with the best care. Contact us at 704-304-5248 and we'll work to get you started as quickly as possible.

Question 5

What should I bring when entering a rehabilitation center?

Accepted Answer

When entering Atrium Health Mercy, bring essential items including: valid photo ID, insurance card, list of current medications, comfortable clothing (avoid items with drawstrings or drug-related imagery), toiletries (typically non-alcoholic based), and any necessary prescription medications in original containers. Leave valuables, large amounts of cash, and prohibited items at home. We'll provide you with a detailed checklist during the admission process. If you're unsure about specific items, contact us beforehand and our staff will guide you.

Question 6

Can I use my phone during treatment?

Accepted Answer

Phone policies vary depending on the level of care and stage of treatment. Generally, residential programs have structured phone times to help you focus on recovery during the initial phases, while outpatient programs typically allow more flexibility. At Atrium Health Mercy, we balance the need for connection with family and work obligations against the importance of being present in treatment. Specific policies will be explained during admission. The goal is to minimize distractions while maintaining important connections. Contact us to learn about our specific phone and communication policies.

Question 7

What does a typical day look like in a rehabilitation center?

Accepted Answer

A typical day at Atrium Health Mercy is structured to maximize therapeutic benefit. Residential programs typically include morning meditation or exercise, group therapy sessions, individual counseling, educational workshops, recreational activities, and evening reflection or 12-step meetings. Outpatient programs have scheduled therapy sessions several times per week. The specific schedule depends on your treatment level and individual needs. You'll receive a detailed daily schedule upon admission. This structure helps establish healthy routines and provides multiple opportunities for healing and growth throughout each day.

Question 8

Is my information kept confidential?

Accepted Answer

Yes, your privacy is protected by federal law. Atrium Health Mercy adheres to HIPAA (Health Insurance Portability and Accountability Act) regulations and 42 CFR Part 2, which specifically protects substance use disorder treatment records. We cannot disclose that you're in treatment or share any information about your care without your written consent, except in specific circumstances required by law (such as immediate danger to self or others). Your participation in treatment is completely confidential, and we take your privacy very seriously. You can discuss our specific confidentiality policies with our admissions team.

Question 9

What types of insurance do you accept?

Accepted Answer

Atrium Health Mercy accepts Federal military insurance (e.g., TRICARE), Medicaid, Medicare, and others. However, coverage varies significantly by plan, provider network, and individual policy. We recommend calling us directly at 704-304-5248 to verify your specific coverage. Our admissions team can contact your insurance company, explain your benefits, and help you understand what costs may be covered. Many insurance plans cover a substantial portion of treatment costs for substance use disorders, especially with mental health parity laws requiring equal coverage.

Question 10

How much does treatment cost?

Accepted Answer

Treatment costs at Atrium Health Mercy vary widely based on several factors: the level of care (residential programs cost more than outpatient), length of stay, specific services provided, and insurance coverage. With insurance, your out-of-pocket costs might range from minimal copays to several thousand dollars depending on your deductible and coinsurance. Without insurance, costs can range from a few thousand to tens of thousands of dollars for residential treatment. However, don't let cost concerns prevent you from seeking help. Call us at 704-304-5248 for a confidential discussion about costs, payment options, and potential financial assistance. We'll work with you to find an affordable solution.

Type of Care	Detoxification
Service Settings	Hospital inpatient detoxification, Hospital inpatient/24-hour hospital inpatient
Medications Offered	Buprenorphine used in Treatment, Naltrexone used in Treatment

Atrium Health Mercy

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