Privacy Policy

1. Introduction

Welcome to NWVCIL. This Privacy Policy describes how we collect, use, and protect information when you use our website at nwvcil.org (the "Site" or "Service"). We are committed to safeguarding your privacy and handling your data responsibly. Please review this policy carefully. If you do not agree with these terms, please discontinue use of our Site.

2. Information Collection

Information You Provide

We collect information that you voluntarily provide when using our Service, including when you:

• Request information about treatment centers
• Use contact forms or communication tools
• Sign up for newsletters or updates
• Register for an account on our platform
• Engage with surveys or feedback requests

The types of information we may collect include:

• Full name
• Contact email address
• Telephone number
• Physical mailing address
• Insurance details (when voluntarily provided)
• Information about your treatment needs

Automatically Gathered Information

Our Site automatically collects certain technical information when you visit, including:

• Internet Protocol (IP) address
• Web browser type and version
• Device operating system
• Visit timestamps and duration
• Pages and content accessed
• Referring URLs and sites
• Unique device identifiers

3. How We Use Your Information

We use collected information for the following purposes:

• Facilitating connections between you and treatment facilities
• Responding to inquiries and providing customer assistance
• Delivering newsletters and promotional materials (when consented)
• Enhancing and optimizing our Site and services
• Understanding user behavior and preferences
• Preventing fraudulent activity and maintaining security
• Meeting legal and regulatory requirements
• Safeguarding the rights and wellbeing of our users

4. Information Sharing and Disclosure

We may share your information in specific circumstances:

Sharing with Treatment Facilities

When you indicate interest in a particular treatment center, we transmit your contact details and relevant information to that facility to enable them to reach out to you directly.

Third-Party Service Providers

We engage third-party companies to support our operations, including:

• Email communication services
• Website analytics and tracking
• Customer service platforms
• Payment processing systems

Legal Obligations

We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our legal rights.

5. Security Measures

We employ reasonable technical and organizational safeguards to protect your personal information from unauthorized access, modification, disclosure, or destruction. Our security practices include:

• Encrypted data transmission using SSL/TLS protocols
• Controlled access to data storage systems
• Periodic security audits and assessments
• Staff training on data protection practices

While we implement industry-standard security measures, please understand that no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute protection of your information.

6. Your Rights and Choices

You may have certain rights regarding your personal information, depending on your jurisdiction:

• Access Rights: You may request copies of personal information we maintain about you
• Correction Rights: You may request updates to inaccurate or outdated information
• Deletion Rights: You may request removal of your personal information from our systems
• Communication Preferences: You may unsubscribe from marketing emails
• Data Portability: You may request your data in a transferable format
• Processing Restrictions: You may request limitations on how we process your information

To exercise any of these rights, please email us at privacy@nwvcil.org.

7. Cookies and Similar Technologies

We use cookies and similar tracking tools to monitor Site activity and maintain certain information. You can configure your browser to reject cookies or alert you when cookies are being sent. Note that some Site features may not function properly without cookies enabled.

8. External Links

Our Site may include links to external websites operated by third parties. We do not control and are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external sites you visit.

9. Minors and Children

Our Service is not designed for or directed at individuals under 18 years of age. We do not knowingly collect information from minors. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete such information from our records.

10. California Residents

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal data we collect, use, share, and sell
• Right to request deletion of personal information
• Right to opt out of personal information sales (we do not sell personal data)
• Right to non-discrimination when exercising privacy rights

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and revise the "Last updated" date above. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: